Application Support Outsourcing
March 26th, 2010
After a rigorous vendor selection process, Silveredge was selected to provide PRMS application support helpdesk services. We were selected over the incumbent firm as well as off-shore vendors.
We have retained this business for the last five years, due to a number of success factors.
- Clear definition of priority issues. We identify critical problems early and are committed to the services levels.
- Year after year budget reductions.
- Increased stability of the systems, substantial improvements each and every year.
- Highly defined methodology.
- Despite budget savings every year, clear service level improvements year over year.
- Customer enjoys “black box” solution.
We can send you a detailed slide presentation of this solution, which is appropriate to any ERP system.