Application Support Outsourcing

March 26th, 2010

After a rigorous vendor selection process, Silveredge was selected to provide PRMS application support helpdesk services.    We were selected over the incumbent firm as well as off-shore vendors.

We have retained this business for the last five years, due to a number of success factors.

  • Clear definition of priority issues.  We identify critical problems early and are committed to the services levels.
  • Year after year budget reductions.
  • Increased stability of the systems, substantial improvements each and every year.
  • Highly defined methodology.
  • Despite budget savings every year, clear service level improvements year over year.
  • Customer enjoys “black box” solution.


We can send you a detailed slide presentation of this solution, which is appropriate to any ERP system.