RMA’s enabled thru email to customers

September 4th, 2009

Silveredge had the opportunity to aid the customer service department at one of our clients by enabling them to automate return merchandise authorization shipping labels via email.  Utilizing the IBM i (System i AS/400), the system converted the RMA report into an HTML formatted email which is sent directly to the customer.  As part of that process, the program calls a web socket utility at UPS ultimately resulting in UPS transferring GIF images of all labels back through the web socket.  Those images are then stored on a server and the link is embedded in the HTML email. 

The ERP software utilized is of no consequence; this approach can be utilized universally.  Additionally, although this application was specifically for RMA’s, any application requiring shipping labels to a remote or customer/partner location could use this template solution.