FAX and OCR (Auto entry fax orders)

March 4th, 2010

Some of our customers are faced with fax orders that won’t go away.  EDI just isn’t an option.  Silveredge has created a solution that automatically converts fax documents into standard EDI documents suitable for order entry.  The faxes are received on a network based fax server and retrieved.  Using Optical Character Recognition technology, the faxes are successfully converted to files.  Full success is achieved more than 90% with exceptions kicking out to the customer service department.

RMA’s enabled thru email to customers

September 4th, 2009

Silveredge had the opportunity to aid the customer service department at one of our clients by enabling them to automate return merchandise authorization shipping labels via email.  Utilizing the IBM i (System i AS/400), the system converted the RMA report into an HTML formatted email which is sent directly to the customer.  As part of that process, the program calls a web socket utility at UPS ultimately resulting in UPS transferring GIF images of all labels back through the web socket.  Those images are then stored on a server and the link is embedded in the HTML email. 

The ERP software utilized is of no consequence; this approach can be utilized universally.  Additionally, although this application was specifically for RMA’s, any application requiring shipping labels to a remote or customer/partner location could use this template solution.

Nightly and Monthly job Automation

September 4th, 2008

Silveredge’s customer had a 30 page nightly run list for operations, and a monthly job run to match.   The job stream had been developed over years of operations and was prone to human error causing significant impact to their business.  We unraveled some 1,000 jobs, found the dependencies, and completely automated the batch processing using IBM Advanced Job Scheduler.  The result is a much shorter nightly job processing window with consistent and stable results.  The client has saved many thousands of dollars annually due to staff reduction.  Additional savings due to business continuity and problem resolution are enormous.

Email spool files without costs!

June 4th, 2008

Silveredge is adept at utilizing freeware to convert spool files to pdf’s and emailing them out to appropriate users or customers.  We utilize this facility internally and have implemented the solution at several clients.  While not as robust or configurable as software products available for a fee, it gets the job done effectively.